Help Desk
(586) 894-4130                  RCC Help Desk


WHY MSP?

We take a proactive approach to monitoring your netwrok system. System failure and downtime can be costly. Your business loses revenue and the failure can lead to other costly problems. We sniff out potential issues BEFORE they cause you headaches and worry, and we resolve the issue so your network runs efficiently. Let’s face it, if you wait until there’s a problem or for something to “break”, you’ve already lost money. Let’s increase the overall health of your network so that the uptime of your network and system is increased.
 

  • Proactive vs. Break/Fix Increased Uptime
  • Increased Network Health
  • Increased Network Security
  • Improved productivity 
  • Executive Reporting
  • In Depth Reporting
  • Cost Benefits
  • Identify/Eliminate Hidden Costs

This is where we proactively remotely monitor, manage, administer, and maintain the network infrastructure.

 

(MSP Alliance* -  MSP reduces downtime by 20 hours (50%), if employee costs $30/hr, contributes $100/hr to revenue, at 10 employees, and employees are only 40% effective during downtime for example. This means $780/hr downtime and $15,600 @ 20 hours saved.
Reference: http://www.mspalliance.com/forum/managed-services-statistics)

Check out the Top 6 Benefits of Managed IT Services:

1. Failure Predictability / Proactive IT
2. Lower overall operating cost - Predictable budget
3. More secure information and environment
4. More stable computing environment
5. Higher performing computer environment
6. More productive employees


Preventive Maintenance has changed. In the past we would send a technician out to your business to perform hardware and software tests on your equipment. The goal was to keep your systems running at top efficiency. Now we provide remote Managed Services.

We will remotely monitor your network 24/7/365 to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime, security breaches, or other failures. We’ll design the right mix of on-site, remote, network, and help desk support to fit your specific situation and needs.

Network Security

It’s common knowledge that network security breeches occur. A lot of time and money can be lost when a server crashes; your system has a failure, or if data is just lost. On top of that, everyday there is the addition of internet threats such as spyware, malware and viruses. It can all make your computer network diseased in a hurry.

At Romeo Computer we take a proactive approach to minimizing these problems. We use multiple award winning software and services so that you can be sure your network has the very best protection available. This is where we take the hassles and headaches out of your networks so you can focus on your business. You never have to worry about your private business information becoming public knowledge. We’ll put a comprehensive security plan in place and recommend the right technology tools to safeguard your network. From firewall installation to intrusion detection services, we will ensure your network resources are impenetrable.

Benefits of a MSP Program With Romeo Computer

Improved Network Health Increases Productivity:
• Romeo Computer Company can remotely access and address potential failure points before they become critical issues.
• Automated management of critical security patches improves stability

Improved Speed of Remediation Reduces Downtime
• Automated addressing of system generated alerts before they become problems
• 24x7 monitoring improves response time to issues and ensures we know first
• When an onsite visit is required, automatic alerts guarantee a rapid response

Reduced Vulnerabilities Increases Security
• Security monitoring provides alerts on attempted network access by unauthorized users
• Ban high-bandwith usage games or programs for employees
• Monitor and manage anti-virus and spyware programs

Reduced Support Cost Increases Profitability
• Network support costs can now be accurately budgeted
• Unlimited remote help desk support
• Monthly network performance reports
• Online executive dashboard provides the ability to view the state of your network in real-time.

 

 

Got Questions?

Features

 Level 1

 Level 2

 Level 3

 Level 4

Base Items        
24/7 Network Monitoring º º º º
Remote Backup Monitoring & Verification º º º º
Remote Alert Resolution   º º º
Network Performance Reports (Monthly) º º º º
Access to the RCC Client Web Portal º º º º
Remote Patch Management        
Workstations Security Updates º º º º
Servers Security Updates   º º º
Remote Server & Network Management        
Active Directory / User and Access Rights Administration   º º º
Exchange Server or Other Messaging Solution Administration   º º º
Hard Drive Maintenance   º º º
Management & Administration of N/W Utility Software (Backup, Antivirus, Firewall, etc.)   º º º
Router and Switch Management   º º º
Firmware Upgrades   º º º
Asset Tracking        
Hardware & Software Inventory Tracking   º º º
Network Documentation   º º º
Software License Compliance   º º º
Annual Support/Maintenance Tracking   º º º
3rd Party Vendor Management     º º
Unlimited Remote Helpdesk Support        
General End-User Network Support     º º
Onsite IT Status & Planning Meetings (Quarterly)     º º
Onsite Support Visits (To be determined)     º  
Unlimited Onsite Support (as needed)       º
Security & Business Continuity        
Creation of IT Disaster Recovery Plan       º
Imaging of Server Hard Drives       º
Server Recovery       º
Backup Testing       º
Security Testing (Firewalls, logins, etc.)       º

 

Web Development

  • Content Management Systems
  • Ecommerce Design
  • Flash Web Design
  • Rich Media Websites
  • Social Networking & Web 2.0

eMarketing

  • Search Engine Optimization (SEO)
  • Link Building
  • Pay-Per-Click Advertising (PPC)
  • Social Marketing
  • Email Marketing

IT / MSP Services

  • Emergency Service
  • Bench Repair
  • Increased Uptime
  • Increased Network Security
  • Improved Productivity

eCommerce

  • Credit Cards, Paypal
  • Google Products, PriceGrabber
  • Manage Your Own Products
  • Integrate with Your Store's POS
  • Support Multiple Product Attributes
Copyright 2014 Romeo Computer Company, Inc.
Address: 76005 Van Dyke Ave. | Romeo, MI | 48065
Phone: 586.752.5158
Fax: 586.752.7562
Email: sales@romeocomp.com
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